No More Call Centers: Needle Grabs $10.5M To Turn Your Fans Into Customer Service Reps

What a nice idea to provide better service for the customers. As we can figure that the social commerce is getting more and more popular along with the internet technology breakthroughs. In order to success and survive in the highly competed social marketing environment, new ideas and concepts have to be implemented to provide better service for customer satisfactions. It can be seen that in the near future, more and more social commerce sites shall get more interactions not only among the customers and the products, but also including the service experts. – Vanessa Fu

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